Kelab711 Privacy Policy – Data Protection for Malaysian Members

Kelab711 takes the privacy of every individual who interacts with our platform seriously. This Privacy Policy applies to all individuals who access the kelab711 website, register a member account, use any of our services, or contact our support team through any communication channel.

As an online betting platform operating and serving Malaysian players, kelab711 complies with data protection requirements set out under applicable laws. We also adhere to international industry best practices in personal data protection, including the principles of data minimisation, purpose limitation, accuracy, storage limitation, integrity, and confidentiality.

It is important to understand that this Privacy Policy forms part of kelab711's overall protection framework, which also encompasses Terms & Conditions and Responsible Gaming Policy. These documents should be read together to provide a complete picture of how we operate and protect the interests of our members.

Kelab711 acts as the data controller for all personal information you provide to us. This means we are fully responsible for ensuring your data is processed lawfully, fairly, and transparently in accordance with the policy set out here.

Kelab711 collects various types of personal data depending on how you interact with our platform. This data is collected either directly from you or automatically as you use our services.

Data you provide directly:

• Full name as shown on your official identification (MyKad)
• An active Malaysian email address and phone number
• Date of birth for minimum age verification (18+)
• Residential address in Malaysia
• Bank account or e-wallet details for processing deposits and withdrawals — DuitNow, Touch 'n Go eWallet, GrabPay, ShopeePay, Boost, and FPX (Maybank2u, CIMB Clicks)
• Identity documents submitted during the KYC process
• Any information you share when contacting customer support

Data collected automatically:

• IP address and device information (type, operating system, web browser)
• Access logs including dates, times, and pages visited
• Gaming activity records — game type, session duration, bet amounts, and outcomes
• Complete financial transaction records including deposits, withdrawals, and bonuses
• General geolocation data derived from IP address for compliance purposes
• Cookie data and similar tracking technologies (further details in Section 6)

Kelab711 uses your personal data only for legitimate purposes as set out in this Privacy Policy. Specifically, your data is used for the following purposes:

Service Provision: To enable you to register and manage your kelab711 account, process deposits via DuitNow, Touch 'n Go eWallet, GrabPay, and other Malaysian payment methods of your choice, process your winnings withdrawals, provide access to all available games and betting markets, and deliver effective customer support whenever you need assistance.

Legal Compliance & Security: To verify your identity and age through the KYC process, comply with anti-money laundering (AML) and counter-terrorism financing (CFT) requirements, and detect and prevent fraud, bonus abuse, multi-account usage, and any activity that violates our terms Terms & Conditions kelab711, as well as to meet any reporting obligations required by law.

Responsible Gaming: To monitor gameplay patterns and identify early signs of problem gambling, to ensure self-control tools such as deposit limits and self-exclusion periods work as intended, and to proactively reach out to members who may need support with empathy and care.

Platform Improvements: To analyse aggregated (not individual) usage data in order to understand how members use the platform, identify areas for improvement, test new features, and ensure the platform maintains optimal technical performance.

Marketing Communications (with consent): To send you information about kelab711 promotions, bonuses, and offers that may interest you — only if you have opted in to receive marketing communications during registration or through your account settings. You may unsubscribe from marketing communications at any time.

Kelab711 does not sell or share your personal data with external parties for commercial purposes. However, there are limited circumstances where sharing data with certain parties is necessary to deliver our services or meet legal obligations:

• Payment Providers: When you make a deposit or withdrawal via DuitNow, Touch 'n Go eWallet, GrabPay, ShopeePay, Boost eWallet, or FPX (Maybank2u, CIMB Clicks), the transaction details required to process your payment are shared with the relevant payment service provider. These providers are bound by confidentiality agreements and comply with strict financial security standards.
• Game Software Providers: Usernames and certain game activity records may be shared with third-party game software providers (such as slots or Live Casino providers) for licensing management and audit purposes. Data is shared only to the minimum extent required and is protected by data processing agreements.
• Regulatory Bodies & Authorities: kelab711 is legally required to disclose certain information to regulatory bodies, law enforcement authorities, or courts where a valid order or legal obligation requires such disclosure. This includes AML, CFT, or financial fraud investigations.
• Technical Service Providers: Third parties providing technical infrastructure, cybersecurity, data analytics, and email delivery services may have limited access to personal data in the course of carrying out their functions. All such providers are bound by strict data protection agreements and are only permitted to use data for the specified purpose.

In all of the data-sharing cases above, kelab711 ensures that recipients have adequate data protection measures in place that are equivalent to our own standards. We do not transfer member personal data to countries outside our jurisdiction without first ensuring that an equivalent level of protection is available.

Kelab711 implements multiple layers of technical and organisational security to protect your personal data from unauthorised access, loss, destruction, or improper disclosure. The key security measures we employ are:

Technical Security:

• 256-bit SSL encryption for all data transmitted between your browser and kelab711's servers
• Encryption at rest for sensitive data such as financial information and KYC documents
• Enterprise-grade firewall and intrusion detection system (IDS/IPS) operating 24/7
• Two-factor authentication (2FA) is available to all member accounts as an added layer of security
• Regular security vulnerability assessments conducted by independent cybersecurity specialists
• Real-time account activity monitoring to detect and respond to suspicious access

Organisational Access Controls:

• Access to member data is restricted on a "need-to-know" basis — only staff with a legitimate work requirement are permitted to access personal data
• All staff who handle personal data undergo data protection training and are bound by confidentiality obligations
• Comprehensive audit logs are maintained for all access to and use of personal data
• A clear data security incident response procedure that is regularly tested

Kelab711 uses cookies and similar tracking technologies to keep the platform running smoothly and to enhance your experience. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies (Required): Required for core platform functions — such as maintaining your login session, saving language preferences, and enabling security processes to run. These cookies cannot be disabled as the platform will not function properly without them.
• Performance & Analytics Cookies: Helps us understand how members use the platform — the most frequently visited pages, time spent, and technical errors encountered. This data is collected in aggregate and does not identify individuals personally. The information is used for the ongoing improvement of the kelab711 platform.
• Functional Cookies: Allows the platform to remember your preferences such as display settings, favourite game types, and customised account settings for a more personalised and seamless experience.
• Marketing Cookies (with consent): Used only with your consent to help us display more relevant kelab711 promotions and offers based on your interests and activity on the platform. You may withdraw this consent at any time.

You can manage or disable cookies through your web browser settings. Please note that disabling essential cookies may affect the functionality of the kelab711 platform. For more information on how to manage cookies in your browser, refer to the help section of the browser you are using.

As a kelab711 member, you have the following rights regarding the personal data we hold about you. We are committed to making it easy for you to exercise these rights:

To exercise any of the above rights, contact the kelab711 support team via 24/7 live chat or email at support@kelab711.best with the subject line "PRIVACY RIGHTS REQUEST". We will verify your identity before processing your request and will respond within 30 days. This service is free of charge, except in cases of requests that are clearly excessive or repetitive, where a reasonable fee may be applied.

Kelab711 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by law. The following are general guidelines on retention periods for different categories of data:

• Active Account Data: For as long as your account remains active and throughout any account deactivation period, which may be followed by a final KYC process. Gaming and transaction records are retained for a longer period for compliance purposes.
• Financial & Transaction Records: A minimum of seven years from the date of the transaction, in line with Malaysian financial record-keeping legislation and international AML requirements. This includes records of deposits, withdrawals, and all other transaction activity on the kelab711 platform.
• KYC Documents: Throughout the period your account is active and for a minimum of five years following account closure, in line with applicable compliance requirements.
• Customer Support Logs: Three years from the date of your last interaction, to allow for historical reference should you contact us again regarding a related issue.
• Marketing Data: Until you withdraw your marketing consent. Once you opt out, your marketing data will be deleted or anonymised within 30 days.
• Cookie Data: Depending on the type of cookie — from the current session only (session cookies) to a maximum of two years (persistent cookies).

Once data is no longer required under the retention policy above, kelab711 will securely delete or anonymise it so that it can no longer be linked to any individual. The deletion process follows procedures that ensure data cannot be recovered.

Kelab711 takes child protection very seriously. Our platform is not directed at anyone under the age of 18, and we do not knowingly collect personal data from any individual below that age.

The kelab711 registration process requires users to confirm they are at least 18 years of age. Our KYC process, which involves verification of a valid identity document, serves as an additional measure to ensure no underage individual is able to successfully register an account.

If kelab711 discovers or becomes aware that personal data belonging to someone under the age of 18 has been collected inadvertently, we will take immediate steps to delete that data and close the account in question. Any funds deposited into that account will be returned to the original payment method upon completion of the necessary verification.

Kelab711 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or technological developments that affect how we manage data.

When there are material amendments — those that significantly affect your rights or how we use your data — kelab711 will notify you through:

• Email notification to your registered address at least 14 days before the amendment takes effect
• A prominent notice on the kelab711 platform homepage for a reasonable period
• An in-account notification the next time you log in

For non-material amendments such as language corrections, clarifications, or contact information updates, changes may be made without prior notice — however, the updated date at the top of this document will always reflect the latest version.

Continued use of the kelab711 platform after any amendment takes effect will be considered acceptance of the revised Privacy Policy. If you do not agree with the changes, you have the right to close your account by contacting kelab711 support.

If you have any questions, concerns, or complaints regarding your privacy or the handling of your personal data by kelab711, we encourage you to contact us directly. Our team is ready to assist and provide a satisfactory response.

Contact channels for privacy enquiries:

• Live Chat: The fastest channel, available 24/7. Please indicate that your enquiry relates to data privacy so we can direct you to the appropriate officer.
• Email: Send an email to support@kelab711.best with the subject line "PRIVACY ENQUIRY". We are committed to responding within 48 hours.
• Formal Written Request: For requests involving formal data rights (access, correction, deletion), please use the subject line "PRIVACY RIGHTS REQUEST" and include the identity verification details required.

Kelab711 designates an internal officer responsible for data protection matters to ensure that all privacy-related enquiries and complaints are handled seriously, promptly, and in accordance with the correct procedures.

We value the trust you place in kelab711 and are committed to continuously improving our privacy practices for your security and peace of mind as a member we truly appreciate.